CARCHEX Roadside not only provides fast and reliable service for you, but 24-hour peace of mind as well! If you’re stranded on the road and need some help, that’s where Roadside comes into play. Roadside Assistance is a service provided by towing companies. Most roadside towing companies are small mom and pop owned shops that cater to their local area. By bringing together these individually owned towing companies, we have provided a nationwide network for safe, fast and reliable service, while hand picking each and every tow and lock-out application sent.  After careful research and scrutiny, these companies who carry both a reliable and professional reputation, have become members of our nationwide towing and emergency service network to help you when you’re in need.
We are an online roadside assistance provider; therefore everything is done electronically and efficiently!  We figure low prices and reliable fast roadside service is what you are looking for, so that’s what we provide you with.
Most roadside assistance members do not need to use emergency roadside services more than 2 to 3 times in one year.  Allowing 5 roadside service calls per year should covers most of our customers adequately.
Yes, there is a 3 business day waiting period before you can call for our services. In addition, Roadside services cannot be used more than once in a 72 hour period.

If you ever become stranded or are in need of service, simply call the toll free number on your contract or log in with your account information and the roadside assistance phone number will appear on the top of the CARCHEX Roadside website in large red text.

There is a 3 business day waiting period before you can call for our services.  This means if you buy a plan on Monday you will not be able to use it until Thursday.  If you buy a service plan on Friday you will not be able to use it until Wednesday of the following week.

You have 2 options.

  1. Wait until your plan auto renews on your annual sign up date.
  2. Sign up for a new contract and it will begin 3 days from when you pay for a new policy. This will be your new annual renewal date.  You must cancel your old contract or you will be billed for both service contracts upon the following renewal dates.  Since it is possible to buy more than one service contract, we will not know that you did not intend to acquire more than one policy.
No, CARCHEX Roadside is not a reimbursement service.  The reason the costs for our plans are so low is because our rates are pre-negotiated with our preferred service providers.  With our own dispatch facility and contracts with service providers across the United States and Canada, we are able to provide you with the fastest, safest and most reliable emergency roadside services available. Becoming the best roadside assistance service provider starts with a great network of professional and competent service providers.